CallFire has a new API!
We are proud to announce the launch of our API 2.0! Learn more about our streamlined, transactional and broadcast APIs. This version of the API documentation will remain available for reference only. There will be no new development, only bug fixes. We highly recommend upgrading to our newer and more sophisticated documentation.
Return ccc agent session by id. See QueryAgentSessions to return
list of agent sessions and determine individual agent session id.
Request Parameters
| Parameter | Demo Value | Description | Data Type |
|---|---|---|---|
| GetAgentSessionRequest | Get agent session | object | |
| Id | Unique ID of resource | long |
* indicates choice value, bolded parameters are required
Response Parameters
| Parameter | Description | Data Type |
|---|---|---|
| AgentSession | ||
| id | Unique ID of Ccc AgentSession | long |
| AgentId | ID of Agent | long |
| CampaignId | ID of Campaign | long |
| AgentState | State of Agent[DISCONNECTED, CONNECTED, AVAILABLE, TALKING_CONTACT, DIALING_ASSISTED_TRANSFER, TALKING_CONTACT_AND_TRANSFER, TALKING_TRANSFER, POSTCALL, PAUSE] | AgentState |
| CallCount | Number of calls taken by agent in this session | int |
| Start | DateTime of start 'CCYY-MM-DDThh:mm:ss[Z|(+|-)hh:mm]' | dateTime |
| LastUpdate | DateTime of last update 'CCYY-MM-DDThh:mm:ss[Z|(+|-)hh:mm]' | dateTime |