Tuesday, September 13, 2011
by Natalia Klishina Here at CallFire, we're always listening to your comments and suggestions, and that's why we've decided to add a "Build My IVR" feature to our Hosted IVR service. To get started, just log into your CallFire account (or create one for free now), go to create a campaign, select the Hosted IVR option, and then click the "Build it for me" button. Our team of IVR specialists will do all the work for you!
What is an IVR? We explain it on our IVR Designer page: IVR stands for Interactive Voice Response. It allows our system to read custom information using text-to-speech and to detect keypad inputs. IVR can be used to build systems such as virtual receptionists, custom appointment reminders, and advanced telephone surveys. We realize that building your own IVR can be confusing, especially when you want to take advantage of our more advanced capabilities like creating and stashing variables, or integrating with Google Analytics. So if you want to build an advanced IVR that conducts surveys, routes calls, reminds customers of appointments, or any of a thousand other options -- stop worrying that it may be too difficult. Now, all you have to do is fill out a small text box describing what you want to do, and one of our IVR specialists will be in touch shortly to help create it for you. For the next month, they'll even do it for free, so don't miss out on this opportunity to leave the hard stuff to us, at no cost to you.*
And a special thanks to Shannon -- one of our wonderful Customer Service specialists -- whose perceptive feedback was a large impetus for our development team in creating this feature. We hope it makes many of your lives easier!


*Signed service agreement may be required. CallFire Terms of Service of Agreement applies. Restrictions may apply, or charges may be subject to change. Available for a limited time and may end without notice.