Tuesday, May 26, 2009

CallFire’s Cloud Telephony platform affords SMBs and nonprofits the ability to accommodate an inbound & outbound, geographically distributed call center. The financial and environmental benefits are undeniable, but what are the affects of homesourcing on agent job satisfaction?

As the digital divide dwindles, human interaction seems to increase exponentially.   This begs the question: How can Cloud Call Center agents leverage social media to become one with their company cause?  Agents love working from home, but is it really possible to build community and synergy without "IRL" interactions?

@Callfireceo went to Santa Monica's BlobLive event last week, seeking answers to these questions. Thanks to @ErickB and the entire BlobLive team for letting me speak on such short notice!